Vel Systems
Service contracts

AMC & service contracts

Keep your systems running with a maintenance plan that fits how you actually use them.

Plans

3 contract types

Annual Maintenance Contract – Comprehensive (AMC)

We assess your full specification and fix one annual amount that covers spare parts. This includes preventive maintenance at least once a month, plus service as needed through the year.

Annual Service Contract – Non-Comprehensive (ASC)

Our engineers service all model configurations for a fixed reasonable amount, excluding spare parts cost. Covers preventive maintenance and on-demand service through the contract period.

On-Call Services

Experienced service engineers respond to requests within working hours when you don't need a full annual contract.

What a contract covers

An AMC is not a call-out charge with extra steps. It is a scheduled relationship: planned visits, priority response when something fails, and the same engineers who installed the system doing the servicing.

Contracts are written against what you actually run — a twelve-camera site and a forty-desk office need different response times and different spares held. Call (+91) 98651 99933 with your inventory and we will scope it.

Ready to set one up?

Tell us what you run

Send through the equipment list and the sites it covers. We come back with a plan, a response time and a price — no site visit needed to quote.